Yunnan Sourcing Terms of Service
We ship all of our parcels from Portland, Oregon. We can ship worldwide, if your country is not on our list yet, please contact us and request we add your country to our shipping tables.
For customers outside of the USA we encourage you to browse our China-based webstore at:
Shipping methods and fees
We use USPS (United States Postal Service) for all of our shipping. Through USPS we offer three shipping methods:
- USPS Parcel Post: This is for parcels of any size and is the slowest of all the methods.
- USPS Priority: This is an economical option and is also quite fast (2 to 5 days anywhere in the USA).
- USPS Express: Very fast, but quite expensive. Unless you are having an emergency tea withdrawal, I would avoid this method!
- We don't make money on shipping and charge you the actual USPS shipping rates.
- We do charge a $2.00 handling fee for each order regardless of size.
Lost or Broken Items Policy
While we do everything we can to ensure that your parcel arrives to you in a timely manner and without breakage we cannot control every aspect of its journey to you. We hope that our customers will be patient and understanding with any kinds of complications that might occur. We will always work hard to satisfy your needs and concerns!
To avoid any problems with the posting of your parcel:
- Make sure that your correct address is on file with us. We will not be responsible for parcels sent to the wrong address if that is what you have given us.
- If an item is broken in transit please report it to us immediately. In most cases a simple photo documenting the breakage is enough. We likely won't ask you to send anything back to us. If the item is in stock we will offer to send another (preferably with your next order).
Your patience and understanding is appreciated!
Returns and refunds policy
- Returns may be made for items but only if they are un-opened. Customer will pay return shipping to zip code before a refund is processed. You have 14 days from the date of receipt of goods to return them to us.
- If you want to return items there must be a valid reason. Simply not liking the tea or item is not a valid reason. We offer sample portions for most of the more expensive Pu-erhs we sell, so please try the samples first before purchasing a whole cake or brick! If a sample is not available for sale you are welcome to request that we list it for sale.